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HELP AND FAQs

Have a question, concern or problem? The answer may be right here! Check out our Frequently Asked Questions

General Questions
Questions About The Strip
Comic Basic
Comics Extra
Technical
Dilbert.com and Comics.com Websites
Using United Media's Comics
Other Questions

FAQ and Contacts

General Questions

FAQ: Can I get Dilbert e-mailed to me for free?

Yes, subscribe to the Daily Dilbert by becoming a Comic Basic member and have the Dilbert strip e-mailed to you six days a week, Monday to Saturday. Click here to sign up now.

FAQ: How do I get the Dilbert Newsletter? What is the DNRC?

Subscribing to the Dilbert Newsletter makes you a member of Dogbert's New Ruling Class (DNRC). All others will become servants when Dogbert conquers Earth. Subscribe at: https://members.comics.com/members/registration/showDilbertLogin.do?aid=1

FAQ: How do I make changes to my account?

Comic Basic:

Change E-mail/Password

To change your e-mail and/or password as a Comic Basic subscriber please log into your account page at: https://members.comics.com/members/registration/showLogin.do On that page please enter your e-mail address and password to log in. Doing so will bring you to a page that has your current e-mail address and password, your current subscription level, and your current comic selection. Selecting the edit button next to your current e-mail address and password will bring you to a page where you can update that information.

Can't Remember Your Password to Log In?

Don't worry! Just click the link below to generate a new password. https://members.comics.com/members//registration/showForgotPassword.do

Change Comic Strip Selection

To change your Comic Strip Selection as a Comic Basic User please follow the directions above to log in, but instead of selecting the edit button next to your e-mail address, select the edit button next to your current comic strip selection. This will bring you to the page where you can change your comic selection. Make sure you hit the red "Confirm" button at the bottom of the page when you've selected your new comic.

Upgrade to a Paid Subscription (CE, CEG)

Tired of traveling Coach through Comics.com? Can't live without the Extended Archives? Desperate to check your horoscope? Suddenly remembered a strip about clowns that you just HAVE to find? Upgrade to Comics Extra or Comics Extra Gold! To upgrade to a premium subscription, follow the directions above to log in to our account page. Then click the "Edit" button next to your current (Comic Basic) subscription level. This will bring you to a page where you can upgrade!

Comics Extra and Comics Extra Gold

Logging in

To log into your Member's Center, please go to the Website and click the gold "Sign In" button. This will bring you to the Members Log In page. Enter your e-mail address and password and then click the red "Sign In" button. If you've forgotten your password, just below the red "Sign In" button is a link that will help you reset it. You need to be logged in to your Member's Center to perform any of the below!

Change E-mail/Password

To change your e-mail address and/or password, look for the green box that reads: "My Preferences". Select the "Edit My Account" link to change your personal settings. Once inside your "My Account" page, please click the edit button next to your current e-mail address and password to update that information.

Change Comic Strip Selections

From the "My Account" page, there is a large red button towards the top of the page that says "Edit My Comics." From the Member's Center page, inside the green "My Preferences" box, there is a link that reads "Edit My Comics." You will need to click one of these links to edit your current comic and newsletter selections. You can add the comics in the column to the left to your current comic selections by highlighting them and clicking the right-pointing arrow. You can delete comics from your list by highlighting them in the column to the right and clicking the X button.

Put Delivery of E-mails on Hold

Follow the directions above to get to the "Edit My Comics" page. Below the scrolling comic columns there is a navy-blue bar with an arrow cut-out and an on/off box that reads "Receive your selected comics by e-mail daily." By un-clicking that box you can stop the delivery of the comics to your e-mail inbox. If you want to resume receipt, log back in and check the box. Please be sure to click the red "Confirm" button at the bottom of the page to change your settings.

Change Billing Information

Follow the directions above for changing your E-mail Address and Password to reach the "My Account" page. Once on your "My Account" page click the "Edit" button next to your current billing information to update!

Upgrade my account to Comics Extra Gold

Decided you want to search the Archive, or play the updating Crossword? Follow the same directions above for Billing, but instead of clicking the "Edit" button next to your billing information, select the "Edit" button next to your current subscription level to upgrade!

FAQ: Can I change the one strip that I'm getting? How do I do it?

As a Daily Dilbert subscriber, you have all the privileges of a Comic Basic membership at Comics.com. That means you can select any one strip to be delivered to you six days a week from the great variety of comics available at Comics.com. As a Comic Basic member, you can change your comic strip selection as often as you want. You can do this by clicking on the "Sign-In" button on Dilbert.com or Comics.com and signing in with your e-mail address and password. For more information, see the answer to the question "What is Comic Basic" below for more details.

FAQ: Can I change my e-mail address and password?

Yes, you can. You can do this on your My Account page. See the answer to the question "How do I make changes to my account?" above for more details.

Questions About The Strip

FAQ: When did Dilbert start?

The cartoon strip Dilbert began in 1989. It now appears in 2,000 papers in 65 countries.

FAQ: Why does Dilbert's tie flip up?

The answer is either A) It's a metaphor for his inability to control his environment, or B) He's just glad to see you.

FAQ: Does the boss have a name?

The boss character has no name. He's the same boss as the old boss, but his hair got pointier over time.

FAQ: What is the name of Dilbert's company? What do they do?

Dilbert's company has no name. It's intentionally unclear what they do for a living, but Dilbert has a degree in Electrical Engineering from MIT.

FAQ: Why doesn't Dilbert have a mouth?

There is no particular reason that neither Dilbert nor Dogbert has an obvious mouth. They eat when nobody is looking.

FAQ: I heard Scott Adams once worked at my company. Is this true?

Despite what you've heard, Scott does not work at your company. He worked at Crocker National Bank in San Francisco from 1979 to 1986, then Pacific Bell from 1986 to June 1995, mostly in various engineering groups. He's not an engineer by education; he has an MBA.

Comic Basic

FAQ: What is Comic Basic?

Comic Basic is the free e-mail subscription program available through Comics.com that allows you to have one comic strip sent to your inbox six days a week. When you register for the Daily Dilbert, you are in fact setting up a free Comic Basic account.

FAQ: Can I get only one comic strip with Comic Basic?

Yes, free members get one strip in their inbox 6 days a week. In addition, you can also get the DNRC and Comics Update (our newsletters) for free as part of your Comic Basic account.

FAQ: Since I am only getting one comic by e-mail, can I change the strip, or am I stuck with it?

Yes, you can change your comic strip selection as often as you want but can only receive one comic at a time. You can do this by clicking on the "Sign-In" button on Dilbert.com or Comics.com and signing in with your e-mail address and password. Once you have signed-in, just click on the "edit" link on your "My Account" page.

Comics Extra

FAQ: What is Comics Extra and Comics Extra Gold?

Looking at the comics online is fun, but there's so much more available through our subscription packages. Member exclusives include e-mail delivery of the comic(s) of your choice, and for our paid subscribers Desktop Extras, (additional e-cards, wallpapers and screensavers), the My Library feature, access to award-winning columns, and for the Comics Extra Gold customer, the Crossword Puzzle and our exclusive search function!

Comics.com has three different levels of subscription. They are Comic Basic, Comics Extra, and Comics Extra Gold. Our Comics Extra and Comics Extra Gold customers receive all the comics they want (up to 70 comics!) daily, including the color Sundays and much more. For more information about our subscription packages, please click the link below: https://members.comics.com/members/registration/showEvaluateEmail.do

Only Comics Extra Gold subscribers have access to the updating Crossword Puzzle, the Comics Archive Search feature and 4 additional columns. Subscribers to both services have access to the extended archives, (over 80,000 comic strips with more added daily), Member Exclusives including screensavers, e-cards, wallpapers, our syndicated columns and the daily comics e-mail, including color Sundays.

FAQ: Is Comics Extra and Comics Extra Gold free?

They both require fees. Comics Extra Gold is $34.95 for a full year's subscription. If you do not want to take advantage of our search feature then Comics Extra may be the package for you at $19.95 for one year.

FAQ: How do I subscribe?

Click here for a list all of our subscription options. After choosing a subscription package you will be sent to a secure page to submit your payment information. Once your information is verified your new account will become active. From there, just follow the instructions on how to pick the comics and features you want.

FAQ: How many comics can I subscribe to with Comics Extra and Comics Extra Gold?

You can pick as many or as few comics as you want from the list of strips we offer as part of Comics Extra and Comics Extra Gold.

FAQ: Which comics are available through Comics Extra and Comics Extra Gold?

Most of our comics are available but not all. To see a list of properties involved in the program click here. And remember, our list of available comics continues to grow, so check back often.

FAQ: How do I modify my subscription (add/remove comics)?

It's very easy to edit your comic selections. First, sign-in to your account at Comics.com. You will be instantly directed to your My Comics page. From here, all you have to do is click the "Edit This Page" button. You will be directed to a page where you can add, remove or change the display order of the comics you selected. You can also choose to receive, or not receive, your selected comics by daily e-mail.

FAQ: What happens to my old account when I subscribe?

Once you've converted your account to a Comics Extra subscription and it has been successfully activated, the Comics Extra package you chose will automatically replace your old account.

Technical

FAQ: Why do I have trouble launching the website when I am using IE 7?

Currently IE 7 is having issues when loading our websites and we recommend using IE 6 or Firefox to view the websites.

FAQ: I signed up and got a confirmation mail but why am I not getting my Daily Dilbert e-mail?

First, make sure you have opted to receive the Daily Dilbert e-mail. If you are a free member you should log into your account and make sure you have a comic strip selected. If you are a paid member you should log into your account and go to "Edit This Page". Make sure the box that says "Receive your selected comics by e-mail daily" is checked. If both these things are correct we suggest checking with your Internet Service Provider and/or technical support. Many sites block our mail because they misidentify us as spam. They should be able to provide you with assistance.

If the issue is still not resolved after communicating with them please contact us at customerservice@comicmembers.com.

FAQ: If I'm a Daily Dilbert, Comic Basic or Comics Extra subscriber can I put a copy of a strip in my newsletter, publication, Website, etc. whenever I want?

Please do not use any comic strips or materials from the Dilbert.com or Comics.com Websites without getting permission from United Media first. Your subscription to the Daily Dilbert, Comic Basic, Comics Extra or Comics Extra Gold does not grant you reprint rights to our copyrighted materials. Please see the section called "Using United Media Comics" in this FAQ for more information on how to obtain reprint rights.

FAQ: Can I temporarily stop receiving my comics by e-mail?

Comics Extra and Comics Extra Gold members can. For directions on how to do so, please see the answer to the FAQ question above, "How do I make changes to my account" for Comics Extra and Comics Extra Gold clients, to put delivery of emails on hold.

FAQ: Is your site secure?

Yes, our Website is secure. Your personal information is protected and we do not share any of your information with third parties unless required by law.

FAQ: Why aren't my strips opening up? Why can't I see the strip in my e-mail?

There are several different answers to this question:
- Make sure that you are not offline. You need to have a live connection for the strip to come up.

- Your Internet Service Provider or company may be preventing you from receiving the images with either a SPAM filter or a firewall.

- In order to see the comics in our e-mails, you need to be using an e-mail system that works with HTML mail.

Some of the e-mail clients that display our daily e-mails correctly are:

If you're getting e-mails with missing graphics or incorrect formatting (or both), it's because your e-mail client doesn't work with HTML mail. Some of the e-mail clients that are incompatible with HTML mail are:
  • AOL for Mac other than OSX (won't display HTML mail)
  • AOL on NT (won't display HTML mail)
  • AOL 7 on Windows (graphics won't load)
  • Eudora on Mac (formatting is incorrect)
  • Lotus Mail (formatting is incorrect)


Dilbert.com and Comics.com Websites

FAQ: I see the same strip every day. Why?

Comic strips on Dilbert.com and Comics.com are updated daily. We admit, sometimes there is a glitch in our service and a new comic doesn't come up, but we try to fix it right away. However, if this is something you experience frequently it may be because of the way some browsers and servers cache the images that they receive. It's possible that you are seeing a local copy again and again instead of getting the updated strip from our site. (Hopefully it's a really funny one...)

We've done everything possible on our end to solve the problem for most users, but here are a few more things you can try:

If none of these options works it is possible that you are working through a proxy server. If so, have someone connected with that system contact us at customerservice@comicmembers.com.

FAQ: I keep seeing red X's instead of graphics. Why?

Red X's or any other types of bizarre icons are a symptom of an overloaded server or line. Try clicking the "Images" button on your browser or the "Reload" button. That should fill in the missing pieces. You can also try closing the page and opening a new page. If it doesn't work, please contact us at customerservice@comicmembers.com.

FAQ: What's with all the advertisements on your e-mail and Website? Can't you just get rid of them?

It's a fact of life that without advertising and product sales, United Media would have no Website. Currently our ads are being handled by outside firms that rotate them from their sites so we don't see the ads prior to their rotation on our pages. We do our best to monitor the advertisements to maintain an enjoyable user experience. If you find an ad offensive in nature please contact us and we will have it removed.

FAQ: Do you sell other comic-related products?

United Media's online store offers custom mugs, shirts, mouse pads, framed prints and more from Café Press. You choose which artwork you want from a selection of comic strips and character illustrations, you decide what product you want, and the mug, shirt or whatever you choose is custom made especially for you.

Using United Media Comics

FAQ: I want a copy of a certain comic strip for my own personal use. How do I get it?

If you are trying to locate a copy of a comic strip that is within a 90 day period of the original publication date, you can purchase it from Café Press! The following strips are available via Café Press:9 Chickweed Lane, Arlo and Janis, Big Nate, Dilbert, Frazz, Get Fuzzy, Grand Avenue, Off the Mark, Pearls Before Swine, Rose is Rose, Working Daze. For more information, please visit: www.cafepress.com/unitedmedia

If the strip you are looking for isn't included in the above list, or is older than 90 days, send a letter or an e-mail with a brief explanation of how you intend to use the strip to our Reprints Rights Department. Be sure to include the date (located on the strip) and a description of the strip. Providing the words in the first pane of the strip will help get your request processed faster. Please include as many details as possible when sending a description as many strips can be similarly described. We will get back to you as soon as we can.

Contact information is as follows:

United Media
attn: Reprints Department
200 Madison Ave
4th Floor
New York, NY 10016
212-293-8500


Comic Reprints - U.S./English
reprints@unitedmedia.com


Comic Reprints - U.S./Foreign Language - Non-U.S.
reprints-int@unitedmedia.com

Original strips and signed copies of strips are unavailable. (Sorry!)

FAQ: I want to put a copy of a certain strip on my Website or Intranet. Is that okay?

Permission to reproduce Dilbert or any other comics on your Website or corporate Intranet is granted on a case-by-case basis. Fees and restrictions vary depending upon usage. For rates and availability, contact:

U.S. and Canada Online Sales & Syndication
United Media
Attn: Reprints Department
200 Madison Ave
4th Floor
New York, NY 10016
212-293-8500
Toll Free: 1-800-221-4816
E-mail: reprints@unitedmedia.com

International Online Sales & Syndication
Attn: International Sales
United Media
200 Madison Avenue
4th Floor
New York, NY 10016
212-293-8500
Toll Free: 1-800-221-4816
E-mail: international-syndication@unitedmedia.com

FAQ: I want to put a copy of a certain strip in a Publication. Is that okay?

To use a strip for a presentation, newsletter, book, memo, or any other type of distribution, you need permission from United Media. Permission is granted on a case-by-case basis. Send a letter with a brief explanation on how you intend to use the strip and include the date (located on the strip) and a description of the strip. If you can provide the wording in the first pane of the strip that would help get your request processed faster. Please include as many details as possible when sending a description as many strips can be similarly described. If you wish to submit your request by email, please contact the Reprints Department at reprints@unitedmedia.com. Please include the type of publication (or topic of presentation) and the circulation of the publication. If it's a book, include whether you are seeking world or North American rights and also whether you need us to supply the art (camera-ready proofs, electronic delivery, etc.).

Rates are based on the information above, but the range is $50 to several hundred dollars, depending on circulation. There are also special rates for high school and college students and non-profit organizations.

For all English language rights, send your request to:

United Media
Attn: Reprints Department
200 Madison Ave
4th Floor
New York, NY 10016
212-293-8500
Toll Free: 1-800-221-4816
E-mail: reprints@unitedmedia.com

For foreign language rights, contact:

United Media
ATTN: Foreign Language Rights
200 Madison Avenue
New York, NY 10016
212-293-8500
Toll Free: 1-800-221-4816
E-mail: international-syndication@unitedmedia.com

Please allow at least two weeks for a response. If you are on deadline, please indicate when you need a response.

FAQ: I want to link to your site using a Dilbert or Comics.com graphic. Is this okay? How about putting a selection of comics with the same filename so I can include a continuously updating comic on my Web page? I'm thinking of an automated HTML writer that would generate links to Dilbert or Comics.com comics.

Please do not use any material from Dilbert.com or Comics.com on your Website other than the official link icons. Taking material from our Website and displaying it on your Web page without our permission violates United Media's copyrights. Please do not use any Dilbert.com or Comics.com link icons, comic strips or panels, graphics, or text without our approval. You can download an official Comics.com icon or Dilbert.com icon and use it as a link to our site and provide your readers with access to the comics. We also provide cursors and wallpapers from your favorite strips for your personal enjoyment, but like the official icons we ask that you do not copy or make other uses of them.

Other Questions

FAQ: My local newspaper doesn't publish my favorite comic strip. How can I get it in the paper?

If you would like to see your favorite comic strip from Comics.com added to your local newspaper check your paper for a mailing address, phone number or e-mail address and send a request to the Comics or Features Editor. Editors want to create the best possible newspaper for their readers, so your input does make a difference!

FAQ: What is United Media Licensing?

The largest independent licensing company in the United States, United Media Licensing is a fully integrated, worldwide organization that has led the merchandising, retail and licensing efforts of some of the most widely recognized properties in the world.

For more information about licensed products and contacts for Dilbert, Peanuts, and many other popular properties, please visit the United Media Licensing website

FAQ: The answer to my question is not here, what do I do?

If your question has not yet been answered then please feel free to e-mail us at one of the below addresses and we will reply back as soon as possible.

General Feedback, Questions or Comments

feedback@comicmembers.com

Customer Service and Technical Support for Subscriptions and Memberships

customerservice@comicmembers.com

Cancellation Requests for Subscriptions and Memberships

cancellations@comicmembers.com

The UM Store

www.cafepress.com/unitedmedia

Advertising Information

SUpson@unitedmedia.com

International Syndicate Sales

international-syndication@unitedmedia.com


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